Tech Data - Americas

  • Sales Assoc, Telesmart - CR

    Location CR-San Jose
    Req Number
    Weekly Work Hours
    Travel Required
    Less than 10%
    Position Type
  • Overview

    Performs outbound cold calls to prospective customers to increase sales through direct and indirect order placement. Communicates current rebate specials and promotions to entice customer to purchase.

    Essential Duties & Responsibilities Required

    Provides customers and potential customers with information about Tech Data, our Business Partners, and Reseller Services. Capitalizes on sales opportunities by placing direct orders and making timely follow up calls to customers for order entry. Prepares reports tracking the results of campaigns. Follows-up with Sales determining the status of quotes. Utilizes applications to place quotes and order entries, deteremines product information and helps in opportunity tracking and customer research. Gathers marketing feedback and creates campaign reporting to include follow-up sales calls. Generates a detailed database of all telemarketing calls to track reseller feedback and comments.*Performs additional duties as assigned *Meets attendance and punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    The requirements listed below are representative of the knowledge, skill, and/or ability required. Able to build solid, effective working relationships with others. Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to answer phone and greet public in a friendly and courteous manner. Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease. Able to adjust readily to change and adapt as needed. Able to display assertiveness and a high level of self-confidence. Able to execute instructions and to request clarification when needed. Able to express ideas clearly and convey necessary information. Able to recognize and attend to important details with accuracy and efficiency. Able to be immobile for long extended periods. Able to type 50 words per minute (wpm). Able to maintain confidentiality of sensitive information. Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results. Able to prepare/analyze appropriate reports and other business correspondence. Able to provide courteous, timely service when addressing customer questions and concerns. Possesses basic clerical and data entry skills. Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive. Possesses strong organizational and time management skills, driving tasks to completion. Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level. Previous Experience (Years & Type): 1 year in sales or outbound calling environment preferred. Experience in qualifying and setting sales appointments preferred.*Able to maintain confidentiality of senstitive information.

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