Tech Data - Americas

  • Specialist, Solution Support - MEX

    Location MX-JAL-Zapopan
    Req Number
    Weekly Work Hours
    Travel Required
    Working Time
    Position Type
  • Overview

    Primary customer, supplier and internal interface for all aspects of Customer Purchase Order processing from validation of Purchase Order requirements, order processing, management and prioritization through invoice, delivery, post-delivery problem resolution and reporting and internal/external audit control. Such activities may include the following as well as other duties as assigned:

    Essential Duties & Responsibilities Required

    Principal Responsibilities: Manages and executes the order operations processes to ensure customer service levels are met for order to scheduling communication to invoice execution to delivery and post-delivery activities. Reviews customer purchase orders, enters orders in Tech Data and supplier systems and manages backlog to meet customer and supplier expectations for on-time shipment while maintaining established quality levels throughout the process. Makes adjustments in purchasing, backlog management, integration, engineering and shipping/traffic, as appropriate. Coordinates with internal and external resources to meet agreed-to expectations of the customer, supplier and Tech Data, including quality metrics, speed/volume metrics and coverage hours. Identifies and communicates options available for issue resolution, as needed. Generates and submits customer and supplier specific reporting. Streamlines customer to supplier engagement via utilization of SKU swap/supplier tools/other mechanisms to simplify on customer side and still meet supplier requirements. Manages backlog including but not limited to: monitoring the progress of orders, investigating and making decisions within established process for resolution of issues (e.g., shipping, Return Merchandise Authorization (RMA), damage, lost goods insurance, order tracking and request revision) and escalating decisions regarding exceptions and critical situations. Conducts regular margin reviews at time of booking and post processing reporting, with appropriate research being undertaken for issues. Ensures margin integrity by following exception processes for sales management approvals where necessary. Has accountability for the order through the invoicing process and delivery process and for assisting in research and resolution of order, GP, integration/scheduling, shipping/delivery, invoicing and reporting issues as appropriate. Coordinates Customer-Owned Inventory (COI) Purchase Orders (POs), ensuring the accuracy of COI when generating monthly or weekly COI inventory reports, if applicable. Ensures appropriate information is updated and maintained for the customer. Job Level Specifications: Foundational knowledge of specialized job functions, industry practices and standards acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity. May be solved by the application of specialized foundational knowledge and existing approaches and solutions to a variety of related situations. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction and work may be reviewed for accuracy and quality. Interacts mostly with immediate management and other professionals within the department or function. Actions typically affect own work assignments and department but erroneous decisions or failure to accomplish work may require some assistance or resources from within the department to remedy.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience: Less than 2 years with bachelor's or equivalent Education and Certification(s): Bachelor's degree or equivalent experience Distinguishing Characteristic(s): Bilingual; excellent oral and written English and Spanish

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