Tech Data - Americas

  • Telesales Account Representative-CR

    Location CR-SJ-Escazu
    Req Number
    Weekly Work Hours
    6-3 / 7-4 /8-5
    Travel Required
    Less than 10%
    Working Time
    Position Type
  • Overview

    Entry level position into Tech Data's sales organization. Primarily an administrative role, the position purpose is to support the sales organization by owning administrative processes to ensure that customers’ needs are met.

    Essential Duties & Responsibilities Required

    Learning basic terminology/concepts associated with account management Performs all clerical and administrative duties for the assigned sales department and or sales team Performs sales order processing Processes orders, promo requests and quotes. Runs reports, data entry, promo requests, email follow up, database management, order tracking Manages routine inbound and outbound sales calls in order to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met Answers customer questions on pricing, availability information on products, and any shipping or service issues related to placed orders at a functional level, may require assistance Handles issue resolution such as shipping / stock, promotional adjustments Requires functional level of interpersonal skills Maintains daily transactional engagement with the customer and internal partners Represents Tech Data professionally in daily interface with business partners/customers Performs other additional duties as assigned.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to build solid, effective working relationships with others. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to answer phone and greet public in a friendly and courteous manner. Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease. Able to adjust readily to change and adapt as needed. Able to sit for long extended periods. Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level. Able to maintain a positive attitude in the face of criticism, rejection, or failure. Able to provide courteous, timely service when addressing customer questions and concerns. Required Educational: High School/G.E.D. Preferred Educational: Bachelor Degree Previous Experience (Years & Type): 2 year degree; or HS diploma/GED plus 1 years relevant experience Certifications: Working Conditions: Professional, office environment.

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