Tech Data - Americas

  • Specialist, Product Support – MX

    Location MX-DF-Mexico City
    Req Number
    2018-23059
    Weekly Work Hours
    40
    Shift
    1
    Travel Required
    Less than 10%
    Working Time
    Full-Time
    Position Type
    Employee
  • Overview

    The position performs an array of business critical activities including but not limited to stock movements, allocation analysis, order prioritization and open order management. Coordinating these efforts into a singular non-sales compensated team will provide an immediate relief of the productivity impacts facing the general sales role users today. This position is expected to maintain the integrity of the expected sales order workflow and SLA's, enabling the pursuit of revenue generating activities and directly enhancing the customer experience.

     

    Essential Duties & Responsibilities Required

    Open Order Management- Enters orders into the system. Reviews orders, researches and ensures that orders meet requirements. Contacts Sales teams to review orders, request status on orders or request additional information for orders. Reviews open orders, analyzes their status, and determines if valid open order. Makes determinations as to when and what orders to cancel, and cancel orders in the system.
    Business Workplace - System for electronic orders get stuck. Monitors orders, researches orders "stuck" in the system, and follows through to ensure resolution of the order.
    Order Prioritization -- Update orders with priority levels to ensure higher placement in the first in first out queue.
    Product Movements/Stock Allocation--Reviews stock and determines stock allocation/availability. Remove stock from holding or directed orders to awaiting customer confirmed PO order for shipment.
    Sourcing Logic-- Analyzes orders trends and makes recommendations to sales team on trends that may have a negative impact to the business and the customer.
    Product Availability-Evaluates product availability against orders. Provides feedback and recommendations to the sales team on inventory.
    Fixed usage code applications-- Notify sales teams/management of required actions: fixed usage code applications; Business Workplace; open order maintenance; gATP questions. Makes determinations if usage codes should be changed and determines if a new code needs to be added.
    Performs additional duties as assigned
    Meets attendance and punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
    Able to avoid win/loss situations and ensure productive resolutions of conflict.
    Able to build solid, effective working relationships with others.
    Able to constructively work under stress and pressure when faced with high workloads and deadlines.
    Able to execute oral and written instructions and to request clarification when needed.
    Able to express ideas clearly and convey necessary information.
    Able to maintain confidentiality of sensitive information.
    Able to prepare/analyze appropriate reports and other business correspondence.
    Able to quickly learn new systems and technology.
    Able to recognize and attend to important details with accuracy and efficiency.
    Able to sort through numerical information and recognize trends and details.
    Able to think strategically and tactically.
    Able to troubleshoot system-related problems.
    Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
    Able to work independently with minimum supervision.
    Knowledge and/or expertise in related area of responsibility.
    Possesses strong organizational and time management skills, driving tasks to completion.
    Able to comprehend, integrate, and improve upon complex cross-functional business processes
    Able to adjust readily to change and adapt as needed.

    About Us

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