Tech Data - Americas

  • Receptionist-CR

    Location CR-San Jose
    Req Number
    2018-22680
    Weekly Work Hours
    40
    Shift
    7-4 / 8-5
    Travel Required
    None
    Working Time
    Full-Time
    Position Type
    Employee
  • Overview

    This individual displays a professional image on behalf of the organization. Greets visitors, ascertains names and the organizations they represent. The individual screens visitors and then informs the proper employee of the visitor’s arrival. Individual answers calls routed through the main line, screens callers and transfers calls to appropriate personnel. Individual provides administrative/clerical support to the Operations Center Manager and to other department leads as authorized by the Operations Center Manager.

    Essential Duties & Responsibilities Required

    • Greets visitors, vendor partners, business partners, job applicants, and other visitors; ascertains names and organizations represented, and notifies appropriate employee of visitor arrival.
    • Maintains record of name and organization affiliation of all visitors.
    • Directs visitors to ensure that they arrive at the proper office or location in the building.
    • Operates 3 line switchboard telephone console and routes calls to the appropriate person.
    • Takes and relays telephone messages for employees not available to take call.
    • Provides basic employment opportunity information to applicants.
    • Receives and logs all employment applications and resumes received and forwards these to the Human Resources Department. Issues and collects visitor identification passes or badges in order to maintain company security.
    • Issues badges to local employees.
    • Assures that reception area is neat and orderly.
    • Provides travel arrangement assistance to the Operation Center Manager when necessary.
    • Provides expense report preparation and submission to the Operation Center Manager on a limited basis and in a timely manner. Submits service requests on behalf of the Operations Center.
    • Performs a variety of routine typing and clerical duties as necessary.
    • Performs other additional duties as assigned.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Able to answer phone and greet public in a friendly.
    • Courteous and professional manner.
    • Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
    • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
    • Able to express ideas clearly and convey necessary information.
    • Able to maintain confidentiality of sensitive information.
    • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level. Able to manage multiple tasks simultaneously with limited supervision.

     

    Minimum Educational/Experience Requirements:

    • Internal- High school diploma/GED plus the established minimum requirements for the position
    • External- High school diploma/GED plus the established minimum requirements for the position
    • Previous experience in a comparable level position highly preferred.
    • Language: 100% proficiency in English

     

    Additional Education/Previous Experience Recommendations:

    • Strong bilingual (English/Spanish) language skills required.
    • Able to answer and prioritize incoming calls on a 3 line switchboard.
    • Demonstrate professional demeanor and appearance appropriate for a front desk environment.
    • Effective and professional verbal communication skills.
    • Experience preparing basic business correspondence.

     

    Working Conditions: Professional, office environment.

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