Tech Data - Americas

  • Customer Service Rep-CR

    Location CR-San Jose
    Req Number
    Weekly Work Hours
    Travel Required
    Less than 10%
    Working Time
  • Overview

    Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support. Follows procedures and guidelines to provide service to customers in a timely manner.

    Essential Duties & Responsibilities Required

    • Provides the highest level of customer service at all times to internal and external customers (20%)
    • Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)
    • Creates follow-ups with customers in order to provide the best customer experience. (20%)

    • Identifies issues that need escalation and passes on to the appropriate person. (15%)
    • Performs additional duties as assigned (15%)
    • Follows department guidelines for methods of research and accuracy. (5%)
    • Maintains notes in appropriate systems. (5%)

    Other Duties & Responsibilities:
    • Meets attendance and punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    • No prior experience necessary.

    Education & Certifications:
    • High School Diploma Required.


    Working Conditions:
    • Classroom environment.
    • Occasional non-standard work hours or overtime as business requires.
    • Professional, office environment.

    Required Knowledge, Skills & Abilities:
    • Able to execute instructions and to request clarification when needed.
    • Possesses basic clerical and data entry skills.
    • Possesses strong data entry skills.
    • Ability to input 60 words per minute
    • Able to perform basic mathematical calculations.
    • Able to recognize and attend to important details with accuracy and efficiency.
    • Able to communicate clearly and convey necessary information.
    • Able to converse and write effectively in English and Spanish.
    • Possesses strong multi-cultural interpersonal skills.
    • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
    • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
    • Able to maintain confidentiality of sensitive information
    • Able to be immobile for long extended periods.
    • Able to build solid, effective working relationships with others.
    • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
    • Able to quickly learn new systems and technology.
    • Able to use relevant computer system applications at an intermediate level.

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