Tech Data - Americas

  • Specialist, Product Support – MX

    Location MX-DF-Mexico City
    Req Number
    Weekly Work Hours
    Travel Required
    Less than 10%
    Working Time
  • Essential Duties & Responsibilities Required

    This job is responsible for the Customer Service for Mexico. The Customer Service Rep. is the main point of contact between customers and TD, once a purchase order has been submitted by our customers. He/she receives our customer POs and supporting documentation, such as configuration files, special discount authorizations and end-user information. He/she will review the documentation (Quality Assurance - "QA"- process) and interface with both customers and sales team to correct errors and/or collect missing information detected during the QA process. Once a purchase order has been placed to our vendors, the Customer Service Rep. is in charge of the backlog management, requesting ETAs from vendors and providing order status to Customers. He/she will also coordinate deliveries and trigger billing process, interfacing with customer and the Logistics department.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Prefers a minimum of 6 months Logistics, Customer Service or call center experience.

    About Us

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed