Tech Data - Americas

  • Specialist, Product Support – MX

    Location MX-DF-Mexico City
    Req Number
    2018-22273
    Weekly Work Hours
    40
    Shift
    9-6
    Travel Required
    Less than 10%
    Working Time
    Full-Time
  • Essential Duties & Responsibilities Required

    This job is responsible for the Customer Service for Mexico. The Customer Service Rep. is the main point of contact between customers and TD, once a purchase order has been submitted by our customers. He/she receives our customer POs and supporting documentation, such as configuration files, special discount authorizations and end-user information. He/she will review the documentation (Quality Assurance - "QA"- process) and interface with both customers and sales team to correct errors and/or collect missing information detected during the QA process. Once a purchase order has been placed to our vendors, the Customer Service Rep. is in charge of the backlog management, requesting ETAs from vendors and providing order status to Customers. He/she will also coordinate deliveries and trigger billing process, interfacing with customer and the Logistics department.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Prefers a minimum of 6 months Logistics, Customer Service or call center experience.

    About Us

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