As a primary point of contact responsible for the management and growth of relationships, routinely marketing to and engaging with assigned customers to drive increased market share to Tech Data as the solutions distributor of choice.
Creates and delivers solutions (configurations) to the customer using judgment and discretion to select the appropriate tool sets and technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, services and configuration design.
Uses SME knowledge, judgment and discretion to identify and analyze applicable programs, promotions and add-ons as an advisor to build customer relationships and effectively market the broad range of Tech Data's product portfolio including product education and technical guidance for product alternatives, cross-reference assistance, and support to the customer regarding solutions hardware, software, services, services renewals, warranty uplifts, consolidations and additional Tech Data solutions.
Routinely negotiates terms and manages the pipeline activity to completion, all agreed-upon customer program requirements including resolution of all pertinent pre-sales issues.
Tracks their individual budget on a monthly/quarterly basis, assessing the status of various business opportunities and providing appropriate information to forecast consolidations
Actively participates in the sales team customer account planning and review process and experience regarding opportunities and potential solutions.
Markets and promotes appropriate Tech Data-provided educational opportunities.
Completes day-to-day activities and makes many decisions with minimal or no supervision.
Mentors and provides SME-level support to individuals or project teams.
Job Level Specifications:
Demonstrated ability to act independently or with minimal supervision.
Demonstrates a SME level of knowledge of products, pricing, customer service, sales and marketing strategy.
Demonstrates an SME level of proficiency in negotiation skills, customer service skills, attention to detail and the ability to organize, prioritize and accomplish multiple tasks based on process requirements.
Demonstrates a consistent expert-level application of verbal, written, sales, marketing, presentation and interpersonal communications skills.
Consistently demonstrates the ability to mentor and provide training as an SME.