Tech Data - Americas

  • Specialist, Sales Enablement - MEX

    Location MX-JAL-Zapopan
    Req Number
    2018-22028
    Weekly Work Hours
    40
    Shift
    9:00 - 6:00 EST
    Travel Required
    None
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Provide support for customers to provide order status and coordinate with sales teams to resolve order issues.

     

    Essential Duties & Responsibilities Required

    • Manages inbound customer requests on order status and ensures service level agreements are met
    • Work with sales teams to help manage open orders
    • Maintains notes in appropriate systems
    • Utilize all necessary internal and external applications to resolve issues
    • Manages the resolution of routine issues, non-complex issues under some directions or guidance
    • Attends Tech Data and vendor partner trainings as assigned
    • Represents Tech Data professionally in daily interface with business partners/customers.
    • Meet attendance & punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Required Experience and Education (Years & Type):

     

    • 2 year degree; or HS diploma/GED plus 1 years relevant experience required
    • Bachelor’s Degree in business management or related field preferred
    • Proficient in Microsoft Office SuiteExperience with multi-tasking and prioritization in a fast-paces environment
    • Experience with the delivery of effective messaging through written and verbal communications

     

     

    Abilities:

    • Build solid, effective working relationships with others
    • Respond to incoming requests in a friendly and courteous manner
    • Adjust readily to change and adapt as needed
    • Able to be immobile for extended periods
    • Able to use current computer system applications(which may include spreadsheets, word processors, databases, etc.) at a basic level
    • Maintain confidentiality of sensitive information
    • Possess strong organizational and time management skills, driving tasks to completion
    • Possess basic clerical and data entry skills
    • Able to work in a professional office environment

     

     

     

     

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