Tech Data - Americas

  • CSR- Customer Sales Associate

    Location MX-JAL-Zapopan
    Req Number
    2018-21612
    Weekly Work Hours
    40
    Shift
    9:00 - 6:00 EST
    Travel Required
    None
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    This is an English Bilingual position that will provide support for customers to provide order status and coordinate with sales teams to resolve order issues.

     

    Essential Duties & Responsibilities Required

    • Manages inbound customer requests on order status and ensures service level agreements are met
    • Work with sales teams to help manage open orders
    • Maintains notes in appropriate systems
    • Utilize all necessary internal and external applications to resolve issues
    • Manages the resolution of routine issues, non-complex issues under some directions or guidance
    • Attends Tech Data and vendor partner trainings as assigned
    • Represents Tech Data professionally in daily interface with business partners/customers.
    • Meet attendance & punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Required Experience and Education (Years & Type):

     

    • Fluent English speaking, reading and writing skills
    • HS diploma/GED plus 2 years relevant experience required or Bachelors Degree with less than 1 year of work experience
    • Proficient in Microsoft Office SuiteExperience with multi-tasking and prioritization in a fast-paces environment
    • Experience with the delivery of effective messaging through written and verbal communications

     Abilities:

    • Build solid, effective working relationships with others
    • Respond to incoming requests in a friendly and courteous manner
    • Adjust readily to change and adapt as needed
    • Able to be immobile for extended periods
    • Able to use current computer system applications(which may include spreadsheets, word processors, databases, etc.) at a basic level
    • Maintain confidentiality of sensitive information
    • Possess strong organizational and time management skills, driving tasks to completion
    • Possess basic clerical and data entry skills
    • Able to work in a professional office environment

     Tech Data Offers the following benefits:

    •  Seguro de Gastos Medicos Mayores (conyuge e hijos)
    • Vales de Despensa (1,900 pesos Mensuales)
    • Fondo de Ahorro
    • 30 Dias de Aguinaldo
    • Jornada de Lunes a Viernes

    What to expect once you apply?

     

    Tech Data not only supports the technology industry but we also embrace and leverage technology in all of our processes!  What this means for the recruiting process is:

    • Once you apply, your application will be reviewed by our recruiters. 
    • After we have reviewed, all qualified candidates will then be sent a video interview request.  This is a one sided, pre-recorded interview, where you will be asked a series of values based questions.  We recognize that this may be a new experience, but this is your time to shine! 
    • Once we review your completed video interview, all qualified candidates will then be sent a self-scheduling request, where you can pick the most convenient time to come to our offices for an in-person interview with the hiring manager and team!! 
    • Our processes are virtual up to the time you are come on-site for your in-person interview.  This allows us to identify candidates quickly, and provides you the flexibility to move through the process at your convenience.

     

     

     

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