Leads and executes strategies to drive sales operational efficiencies focusing on meeting customer quote SLE's pertaining to price, quote and config turnaround times while delivering productivity and effectiveness through utilization of business processes, customer segmentation strategies, tool utilization, customer quote management and ongoing coaching.
Principal Responsibilities: Provides direction, manages or supervises a staff to direct a variety of work including assessing/assigning work specifically queue management, volume/quality management as well as adherence to SLEs and training in a matrix environment. Identifies and provides support activities and process improvements that will optimize productivity. Implements training programs intended to educate and train new and existing personnel on products and services, business processes, tools, the selling process, and any other corporate mandated training. Implements, audits, and reviews policies and procedures utilized by the organization including compiling data, developing reports and performing analysis to help balance the workload activity of each employee. Acts as a change agent by ensuring employees have a good understanding of changes, ensuring readiness, and providing solutions and conflict resolution Compiles and analyzes operational statistics in order to assess organizational effectiveness and identifies process improvement opportunities. Recruits, develops, trains, coaches, engages, and retains a high performing team that effectively supports customer programs, service, and products. Conducts regular meetings with teams to ensure all employees are aligned with business strategies and aware of business changes. Identify, Implement and manage daily productivity goals. Knowledge and alignment to customer and supplier specific pricing and program guidelines. Technical working knowledge of sales and quoting systems, configuration solutions design, products and services practices, procedures and methods. Job Level Specifications: Demonstrated judgment and the ability to apply effective people skills to accomplish work through direct reports required in a successful team environment. Demonstrated understanding of Tech Data processes and their impact for the customer and Tech Data. Skills in process improvement activities and workload management. Attention to detail and the ability to organize, prioritize and accomplish multiple tasks based on process requirements. Demonstrated verbal, written, and interpersonal communications to resolve problems or escalate as appropriate and sufficient to work in a successful team environment. Technical working knowledge of sales and quoting systems, configuration solutions design, products and services, practices, procedures and methods. Ability to mentor employee growth. Demonstrated proficiency in the Microsoft Office Suite tools.
Work Experience: 5+ Years of relevant work experience Education and Certification(s): Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.