Tech Data - Americas

  • Analyst, Return Support II - MEX

    Location MX-JAL-Zapopan
    Req Number
    Weekly Work Hours
    Travel Required
    Less than 10%
    Relocation Assistance Available
    Working Time
  • Overview

    Processes customer returns and generates all related documents.  Responds to inquiries, provides necessary follow-up and initiates related correspondence.  Verifies material part numbers and quantity and enters return/damage/short information into system.  Ensures documentation such as return merchandise authorizations (RMA) and other such documents are complete, accurate and processed appropriately.  May work with the customer to provide repair quotes and obtain customer approval and PO for repair. Ensures IPF’s (In Process Failures) are handled promptly by working with quality and integration teams to understand the scope of failure.  Also works with inventory control and the supplier to ensure correct steps are taken to disposition material in a timely manner.  


    Essential Duties & Responsibilities Required

    • Applies general knowledge of the organization, job content, practices and procedures.
    • Has acquired the knowledge and skills necessary to be proficient in all aspects of job.       
    • Performs functions moderately complex in nature and recognizes the need to apply various methods to accomplish tasks.          
    • Work is performed independently under minimal supervision except for new assignments.
    • Sets priorities for performing work and managing time to complete tasks.
    • Interacts with peers and direct management.
    • Some exchange of information with other internal departments or work groups is required to perform role.
    • Based on nature of the role, may frequently field requests from others in the organization or externally.     
    • Impact of decisions may affect the department.
    • Errors may result in moderate loss of time, resources and customer/user satisfaction.         
    • May also perform other duties as assigned.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions


    • 2 plus years experience within a manufacturer, supplier and/or vendor returns


    • Bachelor’s Degree, or equivalent experience

    Distinguishing Characteristics:

    • Basic computer skills, email, phone, and communications skills. Excel a must. Organization and exceptional follow up skills.  Ability to multi-task in a fast-paced environment.
    • Overtime may be required based on business need.  
    • Position may require travel.

    Tech Data Offers the following benefits:

    • Seguro de Gastos Medicos Mayores (conyuge e hijos)
    • Vales de Despensa (1,900 pesos Mensuales)
    • Fondo de Ahorro
    • 30 Dias de Aguinaldo
    • Jornada de Lunes a Viernes                                              

    What to expect once you apply?


    Tech Data not only supports the technology industry but we also embrace and leverage technology in all of our processes!  What this means for the recruiting process is:

    • Once you apply, your application will be reviewed by our recruiters. 
    • After we have reviewed, all qualified candidates will then be sent a video interview request.  This is a one sided, pre-recorded interview, where you will be asked a series of values based questions.  We recognize that this may be a new experience, but this is your time to shine! 
    • Once we review your completed video interview, all qualified candidates will then be sent a self-scheduling request, where you can pick the most convenient time to come to our offices for an in-person interview with the hiring manager and team!! 
    • Our processes are virtual up to the time you are come on-site for your in-person interview.  This allows us to identify candidates quickly, and provides you the flexibility to move through the process at your convenience.

    ***Must be fluent in English.



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