Tech Data - Americas

  • Analyst, Return Support I - MEX

    Location MX-JAL-Zapopan
    Req Number
    2018-20264
    Weekly Work Hours
    40
    Shift
    8-5
    Travel Required
    Less than 10%
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Processes customer returns and generates all related documents. Works with the customer to provide repair quotes and obtain customer approval and PO for repair. Ensures IPF’s (In Process Failures) are handled promptly by working with quality and integration teams to understand the scope of failure.  Also works with inventory control and the supplier to ensure correct steps are taken to disposition material in a timely manner. 

     

    Essential Duties & Responsibilities Required

    • Responds to inquiries, provides necessary follow-up and initiates related correspondence. 
    • Verifies material part numbers and quantity and enters return/damage/short information into system. 
    • Ensures documentation such as return merchandise authorizations (RMA) and other such documents are complete, accurate and processed appropriately.   May also perform other duties as assigned.
    • Acquiring basic knowledge of job content, practices and procedures. Still learning skills necessary to fully perform job.         
    • Performs functions that are routine in nature with minimal complexity or variation.       
    • Works is performed under supervision and receives detailed instructions to perform tasks. Follows priorities provided to them for performing work.         
    • Interacts mostly with immediate peers within assigned work group. Limited interaction and information exchange with other work groups may be required to perform role.  Based on nature of the role, may field requests from others in the organization. 
    • Impact of decisions is typically contained within assigned work.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Experience:                                                                                     

    • 1 year experience within a manufacturer, supplier and/or vendor returns

    Education/Certification:

    • Bachelor’s Degree, or equivalent experience

    Distinguishing Characteristics:

    • Basic computer skills, email, phone, and communications skills. Excel a must. Organization and exceptional follow up skills.  Ability to multi-task in a fast-paced environment.
    • Overtime may be required based on business need.       

    Tech Data Offers the following benefits:

    • Seguro de Gastos Medicos Mayores (conyuge e hijos)
    • Vales de Despensa (1,900 pesos Mensuales)
    • Fondo de Ahorro
    • 30 Dias de Aguinaldo
    • Jornada de Lunes a Viernes                                              

    What to expect once you apply?

     

    Tech Data not only supports the technology industry but we also embrace and leverage technology in all of our processes!  What this means for the recruiting process is:

    • Once you apply, your application will be reviewed by our recruiters. 
    • After we have reviewed, all qualified candidates will then be sent a video interview request.  This is a one sided, pre-recorded interview, where you will be asked a series of values based questions.  We recognize that this may be a new experience, but this is your time to shine! 
    • Once we review your completed video interview, all qualified candidates will then be sent a self-scheduling request, where you can pick the most convenient time to come to our offices for an in-person interview with the hiring manager and team!! 
    • Our processes are virtual up to the time you are come on-site for your in-person interview.  This allows us to identify candidates quickly, and provides you the flexibility to move through the process at your convenience.

    ***Must be fluent in English.

     

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