Provides field technical support to customers by serving as the primary technical interface for Tech Data products, solutions, and services. Performs a variety of product and technical support functions which include research and resolution of pre-sales technical and process related issues. Such activities may include the following as well as other duties as assigned:
Principal Responsibilities: Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary. Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements. Consults with customers concerning pre-sales design, development and maintenance of products/services. Assists sales channel, field teams and customers with pre-sales technical solutions. Responsible for knowledge transfer of advanced technical theory to target audiences. Communicates complex information and ideas clearly, concisely, and persuasively to target audiences. Participates in products, solutions or services training to maintain technical knowledge, active certification and competence. Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem. Consults on advanced configurations on converged solutions. "Sells best of breed" Solutions that include Tech Data services Creates, presents, and executes strategies. Job Level Specifications: Thorough knowledge and frequent application of technical standards, principles, concepts and techniques. Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis. Applies technical knowledge, concepts or theories when determining which solutions are best applied. Work is performed independently requiring judgment and discretion. May receive limited guidance for new assignments. Work may be reviewed for overall technical adequacy. Interacts mostly with external company contacts. May represents department across organization or externally on projects. Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.
Work Experience: 3-5 years with bachelor's or equivalent combination of formal education and directly related experience. 1-3 years with master's Education and Certification(s): Bachelor's degree or equivalent technical education Distinguishing Characteristic(s): May be required to travel 50% of the time Field based Frequently represents organization as a prime technical contact on projects or contracts. Interacts with external professionals on significant technical matters requiring coordination between organizations.