Supports partners in nationwide and global efforts. Identifies, develops and manages multiple brand customer relationships at a corporate management level to position Tech Data�s overall value while providing local Tech Data management with strategic direction and plan implementation to drive maximum market share
Principal Responsibilities: Creates and owns customer business plan and pricing model that includes: - Partner�s Value proposition and offerings - Geographic coverage mapping - Comprehensive Marketing plan for new business, installed base and renewal/annuities business - Establish quarterly and annual sales goals, reporting and reviewing actual vs goals - Solutions Path engagement, training and certification schedule - Monthly sales review and action item list - Quarterly business review with BU management and related Supplier team Provide an increased level of account coverage in order to: - Develop and enhance our executive level customer relationships with our strategic and ISV partners - Grow share of wallet in winning more business lines by improving the �customer experience� with Tech Data by incorporating more Tech Data brand services and renewed focus on solutions and customer satisfaction Identifies sales leads for the field organization through Corporate Management by identifying opportunities, developing operational plans and providing leadership to advocate Tech Data�s capabilities at the customerﾒs corporate management level utilizing the customerﾒs assigned account team. Communicates with the customer on a proactive basis in order to identify customer satisfaction issues and isolate root causes of any perceived problems. Designs corrective action plans that resolve identified problem to improve customer relations. Coordinates the action plan requirements to appropriate support groups (e.g. Tech Data Services) Owns and manages strategy for the customer. Ensure cross-divisional teamwork in order to leverage Tech Data�s value in achieving the customer�s business vision Job Level Specifications: Full knowledge of assigned product / service line. Gaining understanding of organization's entire product / service line. Works on small to mid-size accounts of moderate complexity. Works with some supervision. Performs and perfects sales and service tasks and procedures under self-direction. Builds relationships directly with customers to broaden customer base and increase sales. Actions impact the success of the entire work group. Failure to accomplish goals or meet customer expectations will result in failure of work group to meet goals.
Work Experience: 3-5 years� experience in sales Education and Certification(s): Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.