Tech Data - US

Help Desk Analyst

CR-San Jose
Req Number
2017-18599
Weekly Work Hours
40
Shift
7-4
Travel Required
Less than 10%
Relocation Assistance Available
No
Working Time
Full-Time

Overview

Ensures customer satisfaction in every step of problem resolution. Tracks customer issues in an on-line database. Documents diagnostic steps while troubleshooting reported problems. Conducts extensive research to find correct solutions. Provides quality support to IT and/or Electronic Commerce customers, employing a high degree of customer service, technical expertise, and timeliness

 

Essential Duties & Responsibilities Required

  • Assists team in meeting individual, team and organizational service level agreements.
  • Resolves issues using existing knowledge base documentation and tools.
  • Escalates problems to appropriate individuals based on established guidelines and procedures.

Participates in training to continually exchange technical and service skills needed to optimize profits

 

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

3+ years of progressive broad-based information systems and business experience supporting IT applications and technical issues.

Technical certifications – for example, A plus certifications, CISCO certification

About Us

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