Ensures customer satisfaction in every step of problem resolution. Tracks customer issues in an on-line database. Documents diagnostic steps while troubleshooting reported problems. Conducts extensive research to find correct solutions. Provides quality support to IT and/or Electronic Commerce customers, employing a high degree of customer service, technical expertise, and timeliness
Participates in training to continually exchange technical and service skills needed to optimize profits
3+ years of progressive broad-based information systems and business experience supporting IT applications and technical issues.
Technical certifications – for example, A plus certifications, CISCO certification