Tech Data - US

Systems Engineer-CR

CR-San Jose
Req Number
2016-15900
Weekly Work Hours
40
Shift
8-5
Travel Required
Less than 10%
Relocation Assistance Available
No
Working Time
Full-Time

Overview

 

Stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions. Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a funding vendor's product line. Works closely with Tech Data's Product Manager and the funding vendor's representatives to execute marketing activities. Establishes and develops solid business relationships with vendors, Tech Data customers and other internal Tech Data departments. Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers. Accepts ownership of suggested improvements and works with the Tech Data team & vendor, through the Systems Engineering Management to develop an implementation plan.

Essential Duties & Responsibilities Required

  • Provides technical solutions and configuration design expertise to customers and sales on specified product line(s). Uses independent judgement and discretion in making solution recommendations. No second-level review occurs.
  • Provides phone support in accordance with Key Performance Indicators (KPIs).
  • Provides sales/marketing support to increase vendor and product awareness.
  • Provides technical presentations/training to sales, support, and customers.
  • Participates in departmental projects in leadership/ownership role.
  • Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, Product Marketing Team, and vendor representative(s).
  • Logs customer calls.
  • Places orders for customers in accordance with Tech Data's pricing guidelines.
  • Updates Tech Data's systems and tools with accurate technical data on specific product line(s).
  • Provides technical and non-technical input to team members, project leaders, and management, as appropriate.
  • Develops and obtain approval on Quarterly Vendor Objectives (QVO) document which states goals and objectives to support vendor's marketing strategy to grow sales.
  • Develops tactical plan and perform associated duties necessary to support QVO. Travels to perform and receive training, attend trade shows and other marketing events.
  • Participates in trade shows, seminars, trainings, and other marketing events.
  • Attends scheduled Marketing Team meetings.
  • Seeks and participates in cross-training activities.
  • Perform other duties and responsibilities deemed necessary by Systems Engineering Management or Team Lead.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to build solid, effective working relationships with others.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to create and conduct formal presentations.
  • Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
  • Able to express ideas clearly and convey necessary information.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
  • Able to work independently with minimum supervision.
  • Knowledge and/or expertise in related area of responsibility.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, driving tasks to completion.

Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.

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